Accessibility statement for studiosity.com

This accessibility statement applies to studiosity.com

This website is run by Studiosity. We want as many people as possible to be able to use this website and the Studiosity services. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

There are some parts of this website that are not fully accessible:

  • some status messages are not read out by screen readers when they appear
  • several modal popovers do not receive keyboard focus when they open
  • some text and icons across the website have low contrast with the background
  • some popup messages cannot be controlled with the keyboard
  • there are pages that do not allow text to be resized independently of other content

Feedback and contact information

If you want to provide any feedback about the accessibility of studiosity.com or this document, please contact studiosity staff by email at accessibility@studiosity.com

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not adequately meeting accessibility requirements contact our student support staff using the live chat widget on the website or email accessibility@studiosity.com. Please include as much detail as possible about what you were doing when you encountered the problem, what you saw, what you expected to see, and the URL of the page you were accessing. This will help us understand your problem and address it promptly.

Enforcement procedure

In the UK, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, you may contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Studiosity is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some text and other elements across the site lack sufficient contrast with the background, so people with low vision may have trouble reading some text and recognizing some icons. This fails WCAG 2.1 success criteria 1.4.3 (contrast (minimum)) and 1.4.11 (non-text contrast). We continue to address this across the site and plan to increase the contrast of all elements to at least 4.5:1 during the second quarter of 2021.

Status messages on several pages are not read aloud by screen readers when they appear, so people using screen readers may not be aware of status updates. This fails WCAG 2.1 success criterion 4.1.3 (status messages). We plan to make sure screen readers read out all status messages during the second quarter of 2021.

Some popup messages cannot be controlled with the keyboard, so users without a pointer or touch device may have trouble reading popup messages or the content behind them. This fails WCAG 2.1 success criterion 1.4.13 (content on hover or focus). We plan to make all remaining popups operable with the keyboard during the second quarter of 2021.

On a few of the online classroom and submission pages, text is clipped or overlapping on narrow screens, so users with narrow screens may have trouble reading all the text. This fails WCAG 2.1 success criterion 1.4.12 (text spacing). We plan to prevent text on the online classroom and submission pages from overlapping and clipping during the second quarter of 2021.

The video on the studiosity.com homepage lacks a text alternative, so people who can consume only text or only audio may be unable to get the full detail of what is happening in the video. This fails WCAG 2.1 success criterion 1.2.3 (audio description or media alternative (prerecorded)). We plan to add a text alternative of the video in the second quarter of 2021.

Disproportionate burden

FAQ pages

There are components of the frequently asked questions pages at support.studiosity.com that are not compliant with the WCAG 2.1 standard:

  • Images in the FAQ section do not have a text alternative. This fails WCAG 2.1 success criterion 1.1.1 (non-text content)
  • The search box and some headings have a contrast ratio below 4.5:1 with the background. This fails WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).
  • Text cannot be resized independently of the page. This fails WCAG 2.1 success criterion 1.4.4 (resize text).
  • Keyboard focus is not visible on search box and article headings. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).
  • Screen readers do not announce when search results have been updated. This fails WCAG 2.1 success criterion 4.1.3 (status messages).

Our FAQ pages are built and hosted through a third party provider who currently do not allow sufficient customization to fix these issues.

We have assessed the cost of migrating the FAQ content to a different provider. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We have requested that the provider fix the listed issues and will make another assessment in the second half of 2021.

Equation editor

Keyboard focus does not behave as expected and is not always visible in the equation editor. This fails WCAG 2.1 success criteria 2.1.1 (keyboard) and 2.4.7 (focus visible).

The equation editor in the classroom uses an external software library that does not allow overriding the keyboard focus behaviour or visibility.

We have assessed the cost of building a new equation editor within the online classroom or integrating a different software library. Doing so at this time would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in the second half of 2021.

Audio descriptions on existing videos

There are several videos on the site that do not have audio descriptions. This fails WCAG 2.1 success criterion 1.2.5 (audio description (prerecorded)).

These videos were produced with help from an external agency that did not provide an alternative audio track with audio descriptions.

We have assessed the cost of having audio descriptions recorded and edited into an alternative audio track for all the existing videos. Doing so at this time would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in the second half of 2021.

Content that's not within the scope of the accessibility regulations

The whiteboard on the question create page and in the classroom can only be drawn on using a touch or pointer device.

Because the whiteboard is a path-based editor, the accessibility regulations do not require it to be operable with a keyboard or screen reader.

Students can use the question textbox, text chat and file upload as alternative means to communicate their questions to the specialist.

What we're doing to improve accessibility

Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.

Quarter Goals
2021 Q2

Fix contrast issues on all except FAQ pages (WCAG 1.4.3, 1.4.11).

Add a text alternative for the homepage video (WCAG 1.2.3).

Prevent text clipping/overlapping on classroom and submission pages (WCAG 1.4.12).

Make all popups operable with keyboard (WCAG 1.4.13).

Ensure screen readers read status messages on all pages (WCAG 4.1.3).

2021 Q3

Reassess external FAQ provider and follow up outstanding accessibility issues.

Preparation of this accessibility statement

This statement was prepared on October 13th 2020. It was last reviewed on February 5th 2021.

This website was last tested over several weeks finishing on July 20th 2020. The testing was carried out by Studiosity staff.

We tested all pages in the core workflows for asking questions and having submissions reviewed, all pages linked from homepage footer, and a sampling of pages from the FAQ section: the first page in each section of support.studiosity.com.