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Case study: University of Greenwich

MASTER LOGO_2022 N-01 (3)

University of Greenwich, UK

 
 
Executive Summary:
  • Greenwich now provides every student with immediate, AI-powered writing feedback, inside their Studiosity service.
  • 99% increase YoY in students uploading a document for AI-powered feedback, vs human feedback.


    "We were an early adjane_harrington-738x443opter of Studiosity and we're keen to be an early adopter of things as they evolve, because actually we see that as part of our mission really...our student body is very diverse, so it's very important for us that we have tools that can actually get everyone up to a sort of equal level."
    - Prof Jane Harrington, Vice-Chancellor


About
:

 The University of Greenwich, established in 1993, is a university that celebrates difference and diversity, with a community of students representing 140 countries. The university's range of subjects includes architecture, business, computing, mathematics, education, engineering, humanities, maritime studies, natural sciences, pharmacy and social sciences.
University of Greenwich campus

Greenwich's alumni include two Nobel laureates. In 2019, the university was awarded the Queen's Anniversary Prize for its research in pest management and control to combat human and animal diseases in the UK and internationally, and in 2023 received a Gold rating in the UK government's Teaching Excellence Framework (TEF).

Why Studiosity?

Studiosity was introduced to Greenwich by former Deputy Vice Chancellor for Academic, Professor Karen Bryan, who had had interaction with Studiosity at a previous institution. After joining Greenwich and speaking to academic staff, it was clear that the students were very able but often, they needed more support with their academic writing, particularly when English wasn't their first language. Academic tutors and lecturers were spending a lot of time giving students support on the writing aspect of their studies.

Academic staff were struggling to mark the academic quality of the work when faced with assignments containing grammatical and referencing issues. The small and incredibly busy academic support team were unable to cope with the scale of this challenge, so a group was formed to look at whether Studiosity would be a viable option. With the Deputy Vice Chancellor for Academic in place as a sponsor, a number of senior academics agreed that their departments could be used for a pilot of Studiosity in 2018. Since then, Greenwich has continued to ensure its students have access to 24/7 academic writing feedback, with a recent update to Studiosity’s AI-powered ‘Plus’ service, giving students feedback in just minutes.

Outcomes

An early adopter of AI for Learning, Greenwich ran a pilot in the academic year 2023/24, giving 2,000 Faculty of Education, Health and Human Sciences students access over two semesters. During this period, 50% of students accessed the service, with 3,350 documents uploaded for formative feedback on their academic writing, and an overall satisfaction rating of 85%. Following the success of this pilot, Greenwich switched on the AI-powered ‘Plus’ feedback for all of its 29,000 students in September 2024. 

In the first month since moving from Studiosity’s Classic (human delivered) service to Studiosity’s AI-powered Plus service, one in every two eligible students had participated in formative feedback, with the university’s overall writing performance benchmark visibly above that of the wider sector, and students making fewer errors in every subsequent submission.

Key performance measures - academic year 2023/2024 with Classic service and 2,000 students on AI Plus pilot during April 2024 - August 2024:

  • 4,793 students have used the service, with 13,307 documents uploaded for feedback
  • 93% of students found the service easy to use
  • 83.4% satisfaction rating
  • 64% of students help seeking out-of-hours (outside of 9 am - 5 pm)

Key performance measures - academic year 2024/2025 with all students on AI Plus service (results for 1 September 2024 to 15 November 2024):

  • 1,526 students (up 39% YoY) have used the service, with 3,397 (up 99% YoY) documents uploaded for feedback
  • 91% of students said they got the help they needed
  • 89% satisfaction rating
  • 63% of students help seeking out-of-hours (outside of 9 am - 5 pm)

In November 2024, Vice-Chancellor Prof Jane Harrington met with Studiosity Academic Advisory Board member, Prof Cliff Allan, to share these results and discuss why Greenwich partners with Studiosity to ensure every student has access to instant, ethical AI feedback. Watch the video [22:25]:

Why University of Greenwich have adopted Studiosity's AI-for-learning for a three year partnership.
 
 


What do students say?

Writing Feedback

"Thank you again for the amazing service. This is so helpful for people who do not have academic friends or family to help read over work."
 
“i feel more confident about my writing and believe i am going in the right direction”
 
“Helps me get into the correct way of thinking about writing essays”
 
“The feedback gave me the ability to work on my report for the better.”
 
“The response is quick it is like a flash of light. the suggestion were good.”
 
“So quick and thorough! Really impressed with the grammatical suggestions” 
 

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